Privacy Policy

1. Introduction

Curia Systems (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.curiasystems.com (the “Site”) and use any of our applications and services accessible through the Site, including but not limited to the payment portal, parking services, the Judicial Case Management System (JCMS), and all other current or future sub-applications (collectively, the “Services”).

This Privacy Policy applies to all users of the Site and Services, including members of the general public and authorized municipal or government employees. By accessing or using the Site or Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when using the Site or Services, including:

• Name (first and last)
• Email address
• Phone number
• Payment information (credit card number, billing address) — Note: Payment card details are transmitted directly to our payment processor, Authorize.net, and are not stored on Curia Systems servers.
• Case reference numbers or citation numbers (for payment processing purposes)
• Login credentials (for authorized JCMS users only, as created by municipal administrators)

2.2 Information Collected Automatically

When you visit the Site or use the Services, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of access

We collect this information through cookies, web beacons, and similar tracking technologies, as well as through Google Analytics (see Section 5 for more details).

2.3 Information from Third Parties

We may receive information about you from municipal or government clients on whose behalf we provide Services. This may include case-related reference numbers or other identifiers necessary to process your transactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process payments and transactions on behalf of municipal organizations
• To provide, maintain, and improve the Site and Services
• To communicate with you regarding your transactions or inquiries
• To administer user accounts for authorized JCMS users
• To monitor and analyze usage patterns and trends to improve user experience
• To detect, prevent, and address technical issues, fraud, or security concerns
• To comply with legal obligations and respond to lawful requests from public authorities
• To enforce our Terms of Service and protect the rights, property, and safety of Curia Systems, our clients, and others

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating the Site and Services, including:

• Authorize.net – for processing credit card payments securely
• Microsoft Azure – for cloud hosting and data storage infrastructure
• Google Analytics – for website usage analysis

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Municipal and Government Clients

When you use the Services to make payments or interact with municipal systems, relevant transaction information may be shared with the applicable municipality or government entity on whose behalf the Service is provided.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government investigation.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, suspected fraud, or situations involving potential threats to the safety of any person.

5. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the Site and Services to function properly, including session management and security features.
• Analytics Cookies: Used by Google Analytics to collect information about how visitors use the Site. This data helps us understand usage patterns and improve the Site. Google Analytics may collect your IP address, browser information, and browsing behavior.
• Functional Cookies: Used to remember your preferences and settings to improve your experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of the Site or Services.

For more information on how Google Analytics collects and processes data, please visit Google’s Privacy Policy. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of data in transit using SSL/TLS protocols
• Hosting on Microsoft Azure’s secure cloud infrastructure with industry-standard safeguards
• PCI-compliant payment processing through Authorize.net (Curia Systems does not store credit card data on its servers)
• Access controls and authentication for administrative and JCMS user accounts
• Regular security assessments and monitoring

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and the specific Service used.

Transaction records may be retained as required by applicable municipal regulations or legal obligations. When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal and contractual obligations
• The right to opt out of certain data collection practices, such as analytics tracking

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that certain information may be exempt from such requests if retention is required by law or for legitimate business purposes.

9. Children’s Privacy

The Site and Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child has provided us with personal information, please contact us at sales@curiasystems.com.

10. Personally Identifiable Information (PII) Compliance

Curia Systems is committed to PII compliance and handles all personally identifiable information in accordance with applicable federal and state privacy regulations. We limit the collection of PII to what is necessary for the purposes described in this Privacy Policy, and we implement safeguards to prevent unauthorized access, disclosure, or misuse of PII.

Our employees and contractors who have access to PII are trained on proper data handling procedures and are bound by confidentiality obligations.

11. State-Specific Privacy Rights

Rhode Island Residents

As a Rhode Island-based company, we comply with applicable Rhode Island data protection and privacy laws. Rhode Island residents may have additional rights under state law, including the Rhode Island Data Transparency and Privacy Protection Act, as applicable.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. Curia Systems does not sell personal information.

To exercise any state-specific privacy rights, please contact us using the information provided in Section 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically. Your continued use of the Site or Services following the posting of changes constitutes your acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: